Hospitality
Intelligence.
Market analysis, operational insight and growth stories for owners and managers.
RevPAR vs ADR: the two numbers that run your hotel
The difference between the number that flatters you and the number that runs your business — and how to grow the right one.
Franchise, management, or partnership: how operator deals pay out
Franchise, management agreement, lease, partnership — what each really costs the owner once the hidden central fees are counted, and how to tell if the incentives are aligned.
The real cost of OTA commissions (it isn't 15%)
The headline rate is the smallest part of the bill. What OTAs really cost an independent hotel — and the window the EU just opened to claw it back.
Who owns your hotel's data (and why where it lives matters)
82% of hotels were breached last year. Who legally owns guest data, who is liable, and why data residency now matters.
Why your hotel can't hold a standard (and the math that fixes it)
Hospitality loses 70–80% of its people a year. Why SOPs and training are the fix — plus a five-part checklist.
The operator vacuum in emerging markets
50–95% independent hotels, zero tech-first operators. Where the next chain is born.
Peak-End Rule: why the first and last 5 minutes decide NPS
Nobel-winning psychology, applied to a hotel: why arrival and departure outweigh everything in between.
AI concierge in 2026: reality vs the marketing
An honest look at what the AI concierge does today — and where it still needs a human.