Solo, Duet or Ensemble: how to choose
Most operator decisions are framed as a price comparison. They are really a control decision: how much of your hotel do you want to keep running yourself, and how much do you want a partner to carry? Here is how to place yourself on that line - and what each path costs.
The one question that decides it
Forget the percentages for a moment. The honest question is: where does your time actually go, and where does it leak value? If your team handles operations well but you are losing money to manual pricing and OTA dependence, you need a tool, not a manager. If you are scaling and the bottleneck is that good operations do not travel between properties, you need a partner. The price follows the answer; it should not lead it.
When Solo is right
Solo is technology only - PMS, revenue management, CRM and the AI agents - on a flat subscription. No commission, no share of your revenue. It suits an owner who is confident in their own operation and simply wants a modern stack without a chain contract.
- Good fit: a single property or a small group with a strong manager, in control of brand and service, who wants better pricing and distribution.
- Why a subscription, not a percentage: a tool you operate yourself should cost a predictable fee, not a slice of your upside. It also removes the fear that "the system eats my profit."
- What you keep: everything. We stay invisible to your guests.
When Duet is right (the one most owners pick)
Duet adds a revenue-and-service partnership on top of the technology, for 4% of revenue. We price the calendar with you, raise service to a standard, and review the numbers weekly - but you make the calls. It is the recommended path because it removes the two things that most often cap an independent hotel: time to re-price every day, and a service standard that holds when you are not in the building.
Solo gives you the engine. Duet gives you the engine and a co-pilot. Ensemble lets you hand over the controls.
When Ensemble is right
Ensemble is full management plus a small pre-IPO equity stake, for 6% of revenue. It suits an owner who wants to step back from operations entirely and align long-term - the equity means we only win big if you do. It is the closest to a traditional management contract, but without the 20-year lock-in or the loss of your name.
A simple way to place yourself
- Pick Solo if you would answer "we run well, we just need the tools."
- Pick Duet if you would answer "we run well, but I have no time to optimise revenue and police service."
- Pick Ensemble if you would answer "I want to own the asset and let someone else run it - and grow with me."
You are not locked in
The model is built to be reversible. You can start on Solo and add a partnership later, or start on Ensemble and step back to Duet once your team is ready. The exit door is open on every path. That is the difference between a partner and a landlord.